Our Property Manager has been in the industry since 2000. During this time, she has been a Tenant, Landlord, Vendor, Buyer, Administration Support Staff, Property Manager, Senior Property Manager and now a Principal.
Over the years, she has implemented her own beliefs in what it takes to manage your property successfully and stress free.
Most importantly, she also understands that there is no need for unnecessary fees and charges, or hidden agendas.
“It is important to have stability, organisation and knowledge in the Rental Department, to ensure that nothing falls through the cracks” Hayley Niedenfuhr
As an Investor you can be confident that the team at Allure Realty will deliver and meet your every expectation in the way your property is being managed.
All Allure Realty, we offer a very personalized service. Although we have strict management criteria we adhere to, we understand that every Investor has different goals and requests; that’s why we take the time to get to know you, your property, and your Tenants.
Our office is not about being the biggest in the area, but it is about providing personalised, quality service.
Here are just some of the reasons why we stand out from the rest
- You will have direct contact details to the Property Manager, who is also the Principal.
- The Property Manager/Principal was born and bred on the Gold Coast, starting at her father’s real estate agency as a teenager.
- Small office that offers each client more time and attention, staff are not overworked and are happy, which means, no high turn over of staff, and happy clients
- A very proactive Property Management Department
- You will receive meticulous, detailed written reports including photos, each time we are at your property.
- Our Monthly Newsletters are relevant and informative, created by the Property Manager. Don’t hesitate to request relevant topics you may be interested to learn more about.
- You are notified every step of the way, may it be in regards to any repairs, renovations or any issues with the tenant/s.
When it comes to managing your property portfolio, nothing is more powerful than experience coupled with knowledge. We regularly attend ongoing development programs to ensure our knowledge and skills are always at the peak of the industry, to be able to protect both our investors and tenants.
Financial Well Being
Our goal is to increase your income and ensure your investment is working for you!
We ensure you receive the highest possible rent by doing regular assessments that take into account current market rents of similar properties, the area’s vacancy rate, condition of the property, quality of Tenant and length of tenancy.
Should Tenants fall into arrears, our office will know about it the same day as part of our daily arrears management routine. Prompt action follows in accordance with the Residential Tenancies and Rooming Accommodation Act, keeping you informed throughout the process.
We will forward either twice monthly or monthly payments to you with an itemised statement showing all rental income and payments made on your behalf.
We also conduct regular contractor reviews, to ensure competitive prices, and also insurances and licences are up to date and in place.
Careful Tenant Selection
When it comes to tenant selection, Allure Realty have strict criteria that is adhered to at all times.
We carefully verify all the applicants’ details on the application and at times what is not on the application.
- 100 point identification confirmation
- Verification of current and former employment and Income
- Verification of current and former rental or sales references
- Tenancy Information Centre of Australia Pty Ltd search confirming tenancy
- Professional and personal references
- The stability of the applicant
- Pet references
We will personally discuss the details of all the applications with you.
The Tenant Induction is the most important meeting the Property Manager conducts with the new tenant.
The Induction is an approximately 40 minute meeting with all tenants moving into your property, regardless if they are new to renting or not.
The Tenants receive a Tenancy Handbook which is read to them at this meeting. This Handbook covers everything they need to know from start to finish of the Tenancy.
We will discuss any concerns or questions the Tenant’s may have to ensure everyone will understand their rights and obligations from the start.
We will then complete and sign all the documentation required.
Entry Condition Report
Before the Tenant moves in, our office will complete an Entry Condition Report. This report includes the condition of the property from top to bottom, inside and out, including all the makes, models and serial numbers of all the appliances, the colour and condition of the walls, floors, window finishings, cupboards, benches, the condition of the yard, gardens, pools etc. To ensure a trouble free tenancy, this report needs to be very meticulous to minimise any vacating issues from arising.
Photos of the entire property are taken the day of or before the Tenant moves in, and supplied to the Tenant on a disc.
At the end of the tenancy, these documents help ensure your property is in the same condition it was at the start of the tenancy, with fair wear and tear considered.
You will receive a copy of the Entry Condition Report along with the Lease Agreement.
Routine Inspections are carried out approximately every 15-17 weeks.
We take pride in conducting these thorough visual inspections. You will receive a detailed written report along with photos of the property inside and out.
These inspections are extremely important; they bring to your attention any immediate maintenance needs and any preventative maintenance or refurbishment that may be beneficial. This enables owners to plan and budget for any upgrading work suggested in the report.
These inspections also are good way for the Property Manager and the tenant to talk about anything relating to the tenancy, property, etc.
Allure Realty conduct daily management of rental payments and act the moment the Tenant moves into your property, and before they fall behind. Text messages are even sent from the 1st day rent becomes in arrears.
We take care of your Property’s maintenance and repairs as if the property was our own. Our daily attention to maintenance will ensure that problems are resolved quickly by qualified trades people and at a reasonable price with a limit determined by you. Our office has a large pool of highly skilled and fully licensed, reliable trades people who can get the job done quickly and at the right price.
Communication is vital
We understand that honest communication is the key to a trusting business relationship; so, whether it is ‘good’ news or ‘bad’ news, we won’t keep it from you!
Our office prides itself in keeping you updated with the progress and activity relating to your Property in every aspect.
Online access to our property portal
Our clients have a superior customer experience with access to their property information, anytime, anywhere, with our cloud base program, that gives them flexibility to have real time access to their information, whenever they need it.
- See the current financial status of all their properties
- View photos and details of the property and tenancy
- Drill into financial activity
- Download historical statements, bills and documents
- Keep track of jobs and inspections
Small Office, Smaller Fees, Same Exposure, More Attention
We are a small office that is proud of the big impact we have on our clients and their properties.
Our properties get the same exposure on all the main real estate websites, as your bigger offices do. Due to the small amount of properties we have, we are able to give them the extra attention, and all our clients.